Ordering, Pricing, & Payment

How do I order?
You place an order for standard cakes directly on our website. If you would like to place a custom order, please fill out a custom order form and we will get back to you.

Can I get a quote?
If you would like a general quote of a cake design, you email us at banhbyanh@gmail.com with your details such as inspiration photos, cake size, pickup date, etc. to receive a quote.

How do I pay?
Purchases made directly from the site can be paid using major payment networks (Visa/Mastercard/Discover) or PayPal. You can select the option to pay during checkout. Custom orders will be given an invoice link that accepts credit card or PayPal.

What is your cancellation/refund policy?
Cancellations after payment has been received will incur a $10 cancellation fee.

• 7+ days before pickup: Full refund
• 4-6 days before pickup: 50% refund
• 3 days before pickup: No refund
  

Storage & Care

How do I store & enjoy my cake?
Please keep your cake refrigerated until serving. My cakes are made fresh with no preservatives and are best to serve and enjoy on the day of receiving. You can store the cake for up to one day in the refrigerator after it's received.

Can I modify the design, pickup time, flavor after I've paid?
You may make minor modifications to your order if it is at least a week before pick-up date, however, major modifications may not be possible.

Do you accommodate to certain food allergies or dietary restrictions?
I do not work in an allergen-free kitchen. Please refrain from ordering if you have severe allergies to nuts, almonds, and peanuts diary, soy and milk, eggs, food coloring, wheat and all related by-products of items listed. If you have any dietary restrictions and would like more information on what ingredients are used, please email me at banhbyanh@gmail.com so I can further assist.

If you have any additional questions, please reach out to banhbyanh@gmail.com!